Hello!

I'm Patrick, a UX and Service Design Leader based in Chapel Hill, NC.

Here's some work my teams and I have produced over the years.

 
 

Natrx Assess

Service & UX Design

A service to assess coastlines, identify risks and measure performance of implemented solutions.

 
 
 
 

PTC Codeflow

Service Design

A partner-led professional services portfolio to drive software sales, adoption, utilization and renewals.

 
 
 
 

1,4 D-stroyTM

Service & UX Design

A Device-as-a-Service to remediate contaminated groundwater at industrial and municipal sites.

 
 
 
 

Bayer RMS®

Service & UX Design

A Platform-as-a-Service providing remote sensing and rodent monitoring to commercial pest control operators.

 
 
 
 

e-File

Service & UX Design

An online service for North Carolina businesses and individuals to file taxes, extensions and amendments.

 
 
 
 

FlexFit®

Service Design

A process technology, field services and inline instruments solution to optimize biodiesel production.

 
 
 
 

VA Telehealth

CX Design

A human-centered journey to expand access to telehealth services for underserved veteran populations.

 
 
 
 

IBM Connections®

Software Product UX

A platform for team collaboration, online meetings, file sharing, instant messaging, data visualization and email.

 
 
 
 

MyTacoBell

Service & UX Design

A B2B service to transform, optimize and streamline Taco Bell franchisee training and operations.

 
 
 
 

Design Factory

Service & UX Design

A platform service for configuring and deploying AI-powered digital concierges and workforce holograms.

 
 
 
 

Penn Vet Supply

Service & UX Design

An ecommerce, inventory management and box subscription service for veterinarian offices.

 
 
 
 

Service PathTM

Service & UX Design

A team collaboration platform for service design, experience innovation and offering portfolio management.

 
 
 

Looking for more?

Keep scrolling or jump to:

 

Service Design

A collection of new-to-world offerings and portoflio rationalizations.

 
 

Front Sight®

Novozymes - Bioenergy

An Artificial Intelligence, Machine Learning and inline instrumentation service to optimize ethanol production.

 
 
 
 

The Dawn WayTM

Dawn Food Products, Inc.

An offering portfolio rationalization to streamline operations and optimize profit per transaction.

 
 
 
 

NC ECIDS

State of North Carolina

A Data-as-a-Service platform to support early childhood research by academic and research institutions.

 
 
 
 

Batch Performance®

Novozymes - Biofuels

An Artificial Intelligence and data cleaning service to reduce production variability at industrial facilities.

 
 
 
 

Forestry First

US Department of Agriculture

A digital optimization of shared services to improve cost-to-serve, error rate and response time.

 
 
 
 

EV Charge

Duke Energy Corporation

An Infrastructure-as-a-Service providing EV chargining capability to new-build commercial properties.

 
 
 
 

Smart Degumming®

Novozymes - Oils & Fats

An equipment, Artificial Intelligence and Machine Learning package to automate vegetable oil processing.

 
 
 
 

What's Up With...

Town of Chapel Hill

A Data-as-a-Service for town citizens to evaluate and understand data on proposed development projects.

 
 
 
 

IBM LBPS

International Business Machines

An underwriting and document retention service for lenders, banks and public securities.

 
 
 
 

Business Models

A collection of disruptive designs for market leaders and fast-paced startups.

 
 

Dart Container

Reuse-as-a-Service

A closed-loop, partner-led service ecosystem for reusables and recyclables.

 
 
 
 

Novozymes

Optimization-as-a-Service

A total transformation of an industrial biotech's supply chain, go-to-market and customer service model.

 
 
 
 

BiomEdit

Innovation-as-a-Service

A service-centric monetization strategy for microbiome applications and animal health unit operations.

 
 
 
 

GDC

Trust-as-a-Service

An address and identity verification Platform-as-a-Service (acquired by London Stock Exchange).

 
 
 
 

PRSONAS

Concierge-as-a-Service

An AI-powered digital concierge service pitched in Silicon Valley Open Doors and Google Demo Day.

 
 
 
 

Shinebig

Engagement-as-a-Service

A Platform-as-a-Service for video dialogs and customer surveys to boost consumer engagement.

 
 
 
 

Customer Experience

A collection of customer journey transformations.

 
 

Home Standby

Generac Power Systems

A complete journey from awareness to warranty for a market-leading residential generator.

 
 
 
 

7 Simple Rules

Johnson Controls International PLC

A CX model and platform UX to drive retention and protect the value of preventative service agreements.

 
 
 
 

The Smart Way

Hawx Pest Control

An engagement model to improve service utilization and expansions in residential pest control.

 
 
 
 

Afterglow

Etix - B2B Solutions

A CX model and platform UX to increase renewal and retention rates at entertainment venues.

 
 
 
 

S.E.M.

Sanofi Pharmaceuticals

A framework to continuously enhance touchpoints between health care providers and pharmaceutical teams.

 
 
 
 

Bull-X

Durham Chamber of Commerce

A member assessment and CX strategy to maximize utilization, engagement and event attendance.

 
 
 
 

Software Design

A collection of designs for enterprise software products.

 
 

E-Inspector

Shaw Industries Group, Inc.

Configure equipment inspection templates, manage audits, run reports and achieve ISO compliance.

 
 
 
 

IBM Docs

International Business Machines

Real time, collaborative editing for presentations, documents and spreadsheets.

 
 
 
 

PRISM

Portfolio Decisions Group

Acquired by 3esi-Enersight

Real-time scenario planning and collaborative opportunity modeling for oil and gas companies.

 
 
 
 

Lotus Foundations

International Business Machines

A bundled small-business server with directory, file management, firewall, backup and web hosting tools.

 
 
 
 

IBM Workplace Services Express

International Business Machines

Integrated collaboration tools and anywhere access to documents, business applications and information.

 
 
 
 

WebSphere Portal

International Business Machines

v1, v2, v3, v4, v5, v6, v7 + Express and Web 2.0 Editions

Enterprise middleware to build and manage web portals, web content and personalized user experiences.

 
 
 
 

Duke Well

Duke University Health System

Healthcare system member profiles, provider access and data conflict management.

 
 
 
 

UX Guidelines

A collection of UX and UI design standards and guidelines.

 
 

One UI

International Business Machines

Design standards, interaction patterns and code references for IBM SaaS and mobile applications.

 
 
 
 

Design Source

IBM WebSphere Portal

A customer-facing library of code references, implementation samples and visual design tutorials.

 
 
 
 

Novo X

Novozymes A/S

Part of Novonesis Group

UX standards, guidelines and interaction patterns for digital services and industrial applications.

 
 
 
 

One Web

International Business Machines

Design system for Software-as-a-Service product launches, Try to Buy funnels and digital marketing experiences.

 
 
 
 

Asset House

International Business Machines

UX patterns, brand guidelines, assets and reference implementations for IBM Lotus Software.

 
 
 
 

Design Tools

A collection of process, tool and methods innovation.

 
 

Service SketchTM

Offering Ideation

A tool for cross-functional, rapid ideation of service offering concepts and experiences.

 
 
 
 

The Big PictureTM

Business Model Ideation

A tool to design and develop service-based offerings and Anything-as-a-Service (XaaS) business models.

 
 
 
 

The Service LandscapeTM

Portfolio Rationalization

A tool, method and visualization framework for offering portfolio rationalization and reduction.

 
 
 
 

CX-CheckTM

UX Research

A method for capturing qualitative feedback on first impressions and jobs to be done.

 
 
 
 

SnapshotTM

Service Benchmarking

A tool to benchmark service performance, service strategy and service readiness.

 
 
 
 

IDEA 3DTM

Concept Development

A framework to ideate, refine and mature a concept for investment decisioning.

 
 
 
 

Design Bootcamps

A collection of designs for high throughput, generative experiences.

 
 

Do MoreTM

An immersive experience for business leaders to evaluate the potential for service and experience innovation.

 
 
 
 

Real Service DesignTM

A card system to understand approaches to innovation, investment, growth and disruption.

 
 
 
 

Service PathTM Transform

A human-centered design, rapid prototyping and agile project management bootcamp.

 
 
 
 

Maker SpaceTM

A co-creation, value identification, feature prioritization and customer feedback experience.

 
 
 
 

Design Education

A collection of designs for education in experience and service innovation.

 
 

Service Design 101

For Designers & Offering Managers

A workshop to train cross-functional teams in the fundamentals of service design.

 
 
 
 

Release Camp

For Developers, Designers & Managers

A workshop to train cross-functional teams in agile constructs and continuous improvement.

 
 
 
 

Service Marketing

For Undergraduate & Graduate Students

A workshop to train undergraduate and graduate students in service marketing concepts and principles.

 
 
 
 

UX Innovation

For Undergraduate & Graduate Students

A workshop to train undergraduate and graduate students in service and experience innovation.

 
 
 
 

How To Prototype

For Cross-Functional Teams

An immersive workshop to enable teams to prototype customer, user and employee experiences.

 
 
 
 

Design Sprints

A collection of designs for innovation sprints and rapid prototyping initiatives.

 
 

Digital Health

AARP + UNC Health Care

LifeRing — the winning entry in a medtech wearables digital health innovation challenge.

 
 
 
 

Patient Experience

Nicklaus Children's Hospital

Innovation, design and agile methodology training to incubate and launch internal innovation concepts.

 
 
 
 

Warfighter Wearables

US Department of Defense

A design thinking + rapid prototyping sprint to ideate and envision warfighter wearables of the future.

 
 
 
 

Raleigh Service Jam

Part of Global Service Jam

A design sprint focused on service innovation as part of a global service design jam.

 
 
 
 

Digital Transformation

A collection of designs for insurance, retail, government and utilities.

 
 

ANICO

Retail Insurance Sales

A design system and digital strategy for online sales of home, auto, boat, RV and motorcycle insurance.

 
 
 
 

NGS

Medicare Payee Platform

HCD research and UX design for national medicare payee platform to improve CSAT and NPS.

 
 
 
 

Home Depot Site

Plygem Windows & Doors

Acquired by Cornerstone Building Brands

An online channel + in-store digital experience to support residential window sales.

 
 
 
 

Customiser

Mckee Homes

An app to facilitate the home building and selection process for 55+ communities.

 
 
 
 

The Florida Bar

Bar Membership Services

End-to-end overhaul of information architecture, content management, visual style and content governance.

 
 
 
 

WSSC

Employee & Field Service Portal

UX design and UI implementation of an employee experience, news, resource and alerts portal.

 
 
 
 

Howard County Public Schools

Secure Family Portal

CX and UX redesign to support student and family engagement across public schools.

 
 
 
 

Visual Design

A collection of visual and brand systems for software, web and services.

 
 

Quantum Leap

International Business Machines

A system of layouts, color palettes and product, component and type icons for IBM Collaboration Software.

 
 
 
 

Corporate Fresh

International Business Machines

A system of web sites, display booths and swag for IBM SaaS properties and industry conferences.

 
 
 
 

Amazing Docs

International Business Machines

A CSS-coded system for elegantly fluid documents, spreadsheets and presentations in IBM Docs.

 
 
 
 

NC S.A.F.E.

State of North Carolina Early Childhood Integrated Data Systems

A visual design system for stylish, accurate, friendly and engaging data systems.

 
 
 
 

The SDG

Multi-year brand strategy

The Service Design Group

A brand, asset and content strategy for professionalism and thought leadership in service design thinking.